Basic software features are important to users' perception of the overall product and the developer's brand. Like anything we buy we expect to work. Just imagine; "Oh, I'm sorry your $1,200 mac computer CTRL button doesn't work!" or, "I'm sorry your $200 shoe has a hole in it!" or, "I'm sorry your $30,000 four cylinder car only has three cylinders!"
To me it indicates the software - as miraculous as it is - is a niche product with a small user base, and the developer doesn't care to invest in order to fix it. That's really disrespectful to their customers. And users should not just let something like this slide.