# Support **URL:** https://discuss.dramatica.com/c/support/5.md [Latest](https://discuss.dramatica.com/latest.md) · [Categories](https://discuss.dramatica.com/categories.md) --- ## [About the Support category](https://discuss.dramatica.com/t/about-the-support-category/7)
**Author:** [@jhull](https://discuss.dramatica.com/u/jhull)\ **Replies:** 0\ **Last updated:** [June 28, 2014, 8:05pm UTC](https://discuss.dramatica.com/t/about-the-support-category/7 "2014-06-28T20:05:50Z")
Get answers, guidance, and help navigating the platform. Ask questions, troubleshoot issues, and find practical solutions to keep your storytelling flowing. --- ## [Updating the NCP status](https://discuss.dramatica.com/t/updating-the-ncp-status/4339)
**Author:** [@SwiftCrisis](https://discuss.dramatica.com/u/SwiftCrisis)\ **Replies:** 3\ **Last updated:** [September 2, 2026, 9:39pm UTC](https://discuss.dramatica.com/t/updating-the-ncp-status/4339 "2026-09-02T21:39:53Z")
According to Narrova I’ve completed my storyforming stage but my NCP status still shows as candidate (Claude pointed this out to me when I was testing out the MCP connection, which was awesome). I asked Narrova to update… --- ## [Bug: no illustrations available](https://discuss.dramatica.com/t/bug-no-illustrations-available/4337)
**Author:** [@SwiftCrisis](https://discuss.dramatica.com/u/SwiftCrisis)\ **Replies:** 1\ **Last updated:** [September 2, 2026, 9:31pm UTC](https://discuss.dramatica.com/t/bug-no-illustrations-available/4337 "2026-09-02T21:31:05Z")
In Subtxt, under Character Arcs, at the "Influence Character Steadfast Expression" section, there are no illustrations in the Illustration of Trust dropdown box. If I hit the “Find One” button, the bullseye, or the rando… --- ## [New User Questions](https://discuss.dramatica.com/t/new-user-questions/4332)
**Author:** [@SwiftCrisis](https://discuss.dramatica.com/u/SwiftCrisis)\ **Replies:** 5\ **Last updated:** [September 2, 2026, 1:10am UTC](https://discuss.dramatica.com/t/new-user-questions/4332 "2026-09-02T01:10:26Z")
Hello, I’m a brand new user to both the Dramatica theory and the Dramatica platform. I watched some of the videos from two years ago, watched the new AI videos that talked about the concept of Dramatica, and watched a vi… --- ## [Display bug when displaying Preset Personas](https://discuss.dramatica.com/t/display-bug-when-displaying-preset-personas/4334)
**Author:** [@SwiftCrisis](https://discuss.dramatica.com/u/SwiftCrisis)\ **Replies:** 1\ **Last updated:** [August 30, 2026, 8:29pm UTC](https://discuss.dramatica.com/t/display-bug-when-displaying-preset-personas/4334 "2026-08-30T20:29:17Z")
I was looking at the Personas feature under my Peronsalizations. When I clicked the Preset Personas, it pops up the list of available options but they’re blurred and appears to be “behind” the active window. I’m attachin… --- ## [Narrova - How to connect storyform to story?](https://discuss.dramatica.com/t/narrova-how-to-connect-storyform-to-story/4320)
**Author:** [@jacob](https://discuss.dramatica.com/u/jacob)\ **Replies:** 3\ **Last updated:** [July 29, 2026, 2:36pm UTC](https://discuss.dramatica.com/t/narrova-how-to-connect-storyform-to-story/4320 "2026-07-29T14:36:51Z")
Hello Dramatica community! Long-time lurker here (I’ve been reading Narrative First articles since 2014), and long-time user of what is now platform.dramatica.com (I originally hopped on when it was the “Narrative First … --- ## [Credits issue subscription](https://discuss.dramatica.com/t/credits-issue-subscription/4303)
**Author:** [@Sopkol](https://discuss.dramatica.com/u/Sopkol)\ **Replies:** 5\ **Last updated:** [July 7, 2026, 12:45am UTC](https://discuss.dramatica.com/t/credits-issue-subscription/4303 "2026-07-07T00:45:24Z")
Hello Jim, I am new to Dramatica and I wanted to report what happened with my account. I have already used the contact form on the Dramatica website, but I have received no response despite my paid subscription.A singl… --- ## [Prompt field not working](https://discuss.dramatica.com/t/prompt-field-not-working/4310)
**Author:** [@phi78](https://discuss.dramatica.com/u/phi78)\ **Replies:** 3\ **Last updated:** [June 9, 2026, 7:02pm UTC](https://discuss.dramatica.com/t/prompt-field-not-working/4310 "2026-06-09T19:02:51Z")
Hi Jim, I’m still fairly new to Narrova, so I’m not sure why I get this problem and what to do about it: I’ve been analysing a story with Narrova, uploading transcripts directly into the prompts because I noticed that … --- ## [Error message in Narrova](https://discuss.dramatica.com/t/error-message-in-narrova/4292)
**Author:** [@Shelley](https://discuss.dramatica.com/u/Shelley)\ **Replies:** 6\ **Last updated:** [May 7, 2026, 3:29pm UTC](https://discuss.dramatica.com/t/error-message-in-narrova/4292 "2026-05-07T15:29:06Z")
Hi, First time poster here and pretty new to Dramatica. Hopefully some of you wonderful people can assist me. I was developing a story yesterday and everything was going pretty well. I even got as far as a completed st… --- ## [Conversation list gone?](https://discuss.dramatica.com/t/conversation-list-gone/4277)
**Author:** [@Gerard](https://discuss.dramatica.com/u/Gerard)\ **Replies:** 7\ **Last updated:** [April 6, 2026, 10:56pm UTC](https://discuss.dramatica.com/t/conversation-list-gone/4277 "2026-04-06T22:56:55Z")
Hi, I think the list of Narrova Conversations got lost on the Narrova Platform. I can access them via Subtxt or else. But it’s a little inconvenient. Did it move somewhere or is my recollection just false? Thank you! … --- ## [How to use Assigning Character Elements for Players in Subtext?](https://discuss.dramatica.com/t/how-to-use-assigning-character-elements-for-players-in-subtext/4271)
**Author:** [@Gerard](https://discuss.dramatica.com/u/Gerard)\ **Replies:** 5\ **Last updated:** [March 24, 2026, 11:13pm UTC](https://discuss.dramatica.com/t/how-to-use-assigning-character-elements-for-players-in-subtext/4271 "2026-03-24T23:13:03Z")
Hi, I am currently working on the Players of my Objective Story. There are about ten characters and I have filled in every text field in Subtext for them. No I am trying to assign some character elements. As far as I u… --- ## [Still unable to access my Dramatica.com subscription](https://discuss.dramatica.com/t/still-unable-to-access-my-dramatica-com-subscription/4258)
**Author:** [@keypayton](https://discuss.dramatica.com/u/keypayton)\ **Replies:** 5\ **Last updated:** [February 13, 2026, 5:37pm UTC](https://discuss.dramatica.com/t/still-unable-to-access-my-dramatica-com-subscription/4258 "2026-02-13T17:37:03Z")
Dear Jim/Dramatica.com techies: Since the end of 2025 I have been trying to access all the stories and AI interactions I have had on Subtxt for several years (always paying $29 per month, which was once the price for th… --- ## [Dramatica Plus for Mac](https://discuss.dramatica.com/t/dramatica-plus-for-mac/4255)
**Author:** [@Cimarron](https://discuss.dramatica.com/u/Cimarron)\ **Replies:** 3\ **Last updated:** [February 13, 2026, 7:02am UTC](https://discuss.dramatica.com/t/dramatica-plus-for-mac/4255 "2026-02-13T07:02:19Z")
Friends, I’ve got a MacBook Air, OS Sonoma 14.4.1. How well does Dramatica Plus work on it? Thank you! --- ## [Missing letters](https://discuss.dramatica.com/t/missing-letters/4260)
**Author:** [@Gerard](https://discuss.dramatica.com/u/Gerard)\ **Replies:** 2\ **Last updated:** [February 11, 2026, 10:28pm UTC](https://discuss.dramatica.com/t/missing-letters/4260 "2026-02-11T22:28:15Z")
Not a big thing but a bit annoying. I mention it because it might be easy to fix. When Narrova quotes something in a sentence and marks it with a number there always are some letters missing in a word or in between word… --- ## [Hoping for poor sight tool](https://discuss.dramatica.com/t/hoping-for-poor-sight-tool/4248)
**Author:** [@Prish](https://discuss.dramatica.com/u/Prish)\ **Replies:** 2\ **Last updated:** [January 31, 2026, 10:24pm UTC](https://discuss.dramatica.com/t/hoping-for-poor-sight-tool/4248 "2026-01-31T22:24:37Z")
I was hoping that this new tech system for the Dramatica theory development would have \[tools\] for users whom have lost most of their sight \[ie husbands\] word talented but never could figure out the mouse back then. It… --- ## [Generation Error](https://discuss.dramatica.com/t/generation-error/4239)
**Author:** [@Gerard](https://discuss.dramatica.com/u/Gerard)\ **Replies:** 5\ **Last updated:** [January 27, 2026, 9:53pm UTC](https://discuss.dramatica.com/t/generation-error/4239 "2026-01-27T21:53:26Z")
Hi, can someone explain what it means when I get this and what I can do about it? At the moment I cannot open any projects in Narrova. Maybe just a technical reboot or update in the background? Generation Error - we co… --- ## [Where to find Storypoint definitions and examples?](https://discuss.dramatica.com/t/where-to-find-storypoint-definitions-and-examples/4238)
**Author:** [@Lakis](https://discuss.dramatica.com/u/Lakis)\ **Replies:** 7\ **Last updated:** [January 25, 2026, 12:50am UTC](https://discuss.dramatica.com/t/where-to-find-storypoint-definitions-and-examples/4238 "2026-01-25T00:50:02Z")
@jhull Apologies if this is obvious (a lot has changed in the platform) but there used to be a place where you could quickly search up definitions and gists of particular story points. It also showed you where in the ta… --- ## [Probably just me not understanding how to use Narrova, but](https://discuss.dramatica.com/t/probably-just-me-not-understanding-how-to-use-narrova-but/4234)
**Author:** [@MaddyV](https://discuss.dramatica.com/u/MaddyV)\ **Replies:** 2\ **Last updated:** [January 18, 2026, 11:20am UTC](https://discuss.dramatica.com/t/probably-just-me-not-understanding-how-to-use-narrova-but/4234 "2026-01-18T11:20:51Z")
Really sorry if this is not the spot for this, I’ll move it if needed! I’ve loved working with Narrova, it has helped me elevate my story, digging out what was already there, fine-tuning scenes that were just shy of the … --- ## [Narrova vs. Storyform Builder / Invalid Story Points](https://discuss.dramatica.com/t/narrova-vs-storyform-builder-invalid-story-points/4230)
**Author:** [@Gerard](https://discuss.dramatica.com/u/Gerard)\ **Replies:** 5\ **Last updated:** [January 9, 2026, 9:22pm UTC](https://discuss.dramatica.com/t/narrova-vs-storyform-builder-invalid-story-points/4230 "2026-01-09T21:22:30Z")
Hi all, I think this is more a technical issue than a question concerning Dramatica Theory. What surprises me is that nobody seems to encounter similar problems at least so far Narrova searched the community (later more… --- ## [Document retrieval/Context?](https://discuss.dramatica.com/t/document-retrieval-context/4229)
**Author:** [@wednesdaymac](https://discuss.dramatica.com/u/wednesdaymac)\ **Replies:** 1\ **Last updated:** [January 8, 2026, 9:52pm UTC](https://discuss.dramatica.com/t/document-retrieval-context/4229 "2026-01-08T21:52:00Z")
I’ve read the support docs and am having trouble understanding how to carry over content (if that’s even possible), so Narrova knows the content of previous scenes, so it can match detail (not just tone/style) in a new c… --- ## [Conversations and Context Issues](https://discuss.dramatica.com/t/conversations-and-context-issues/4227)
**Author:** [@Gerard](https://discuss.dramatica.com/u/Gerard)\ **Replies:** 4\ **Last updated:** [January 3, 2026, 7:41pm UTC](https://discuss.dramatica.com/t/conversations-and-context-issues/4227 "2026-01-03T19:41:31Z")
Hi, I wonder if someone does have similar technical issues with Narrova. I’m working on an adaptation of a book since Narrova came out. Know Dramatica since the 90th but was flashed when Jim connected Dramatica with AI… --- ## [Cannot login to Subtxt](https://discuss.dramatica.com/t/cannot-login-to-subtxt/4223)
**Author:** [@MaddyV](https://discuss.dramatica.com/u/MaddyV)\ **Replies:** 1\ **Last updated:** [December 28, 2025, 11:57pm UTC](https://discuss.dramatica.com/t/cannot-login-to-subtxt/4223 "2025-12-28T23:57:37Z")
Sorry, I’d normally put this in support within Subtxt, but therein lies the problem! I can’t login. Is this an issue on that end or my end? I put in my password (or rather, it was already there, but after a few tries, I … --- ## [Subtxt to Narrova Subscription](https://discuss.dramatica.com/t/subtxt-to-narrova-subscription/4216)
**Author:** [@TheMoonSings](https://discuss.dramatica.com/u/TheMoonSings)\ **Replies:** 3\ **Last updated:** [December 8, 2025, 10:22pm UTC](https://discuss.dramatica.com/t/subtxt-to-narrova-subscription/4216 "2025-12-08T22:22:51Z")
Hi. I was a Subtxt user, and want to move over to the new Narrova platform. I was having an issue with downloading my Subtxt story reports–it’s not accessible anywhere but inside of the Develop space, and when your subsc… --- ## [Type a Question, Have to Refresh](https://discuss.dramatica.com/t/type-a-question-have-to-refresh/4192)
**Author:** [@wednesdaymac](https://discuss.dramatica.com/u/wednesdaymac)\ **Replies:** 6\ **Last updated:** [November 21, 2025, 10:33pm UTC](https://discuss.dramatica.com/t/type-a-question-have-to-refresh/4192 "2025-11-21T22:33:53Z")
This has been happening for a few days now, maybe I need to dump cookies or something? When I type a question into Narrova/Storyforming and hit enter or the up-arrow, the question doesn’t appear on the screen. I either … --- ## [Am I infringing on Dramatica copyright with this idea?](https://discuss.dramatica.com/t/am-i-infringing-on-dramatica-copyright-with-this-idea/4183)
**Author:** [@wktra2](https://discuss.dramatica.com/u/wktra2)\ **Replies:** 9\ **Last updated:** [November 21, 2025, 6:38pm UTC](https://discuss.dramatica.com/t/am-i-infringing-on-dramatica-copyright-with-this-idea/4183 "2025-11-21T18:38:45Z")
I’m interested n creating a multiplayer tabletop game inspired by dramatica. The results of the players actions would be determined by a random draw of 64 cards that comprise the 4 domains as “Sphere, Thought, Deed, Mask… --- ## [Not a Big Deal, But I Keep Seeing Odd Code in Narrova](https://discuss.dramatica.com/t/not-a-big-deal-but-i-keep-seeing-odd-code-in-narrova/4178)
**Author:** [@dkfynn](https://discuss.dramatica.com/u/dkfynn)\ **Replies:** 2\ **Last updated:** [October 12, 2025, 5:08am UTC](https://discuss.dramatica.com/t/not-a-big-deal-but-i-keep-seeing-odd-code-in-narrova/4178 "2025-10-12T05:08:20Z")
Is this tech support for Narrova? I hope it is. Anyway, I’ll post my question here: It’s not a big deal, because it doesn’t inhibit anything, but several times now, I’ve seen code similar to what I’ve indicated in the … --- ## [Feature comparison Dramatica Story Expert / Dramatica Basic](https://discuss.dramatica.com/t/feature-comparison-dramatica-story-expert-dramatica-basic/4154)
**Author:** [@Flexmeister](https://discuss.dramatica.com/u/Flexmeister)\ **Replies:** 4\ **Last updated:** [September 19, 2025, 5:35pm UTC](https://discuss.dramatica.com/t/feature-comparison-dramatica-story-expert-dramatica-basic/4154 "2025-09-19T17:35:21Z")
The pricing page says that for all narrative tasks, incl scene weaving, Dramatica Pro is needed. Does this have to do with the AI features, or does that mean it costs $500 a year to get the full feature set that Dramati… --- ## [Stories, Storyform, and a request](https://discuss.dramatica.com/t/stories-storyform-and-a-request/4134)
**Author:** [@victoria](https://discuss.dramatica.com/u/victoria)\ **Replies:** 2\ **Last updated:** [September 10, 2025, 5:31pm UTC](https://discuss.dramatica.com/t/stories-storyform-and-a-request/4134 "2025-09-10T17:31:24Z")
As it is today (September 7th, 2025), the «Story» is a container where multiple storyfoms can live. The platform provides mechanisms to create such storyforms, but there is no way to remove or delete a storyform that has… --- ## [Workaround for thread freeze /or token limits](https://discuss.dramatica.com/t/workaround-for-thread-freeze-or-token-limits/4104)
**Author:** [@GetSchwifty](https://discuss.dramatica.com/u/GetSchwifty)\ **Replies:** 3\ **Last updated:** [August 27, 2025, 2:54pm UTC](https://discuss.dramatica.com/t/workaround-for-thread-freeze-or-token-limits/4104 "2025-08-27T14:54:34Z")
@jhull is it better to make a document of the storyform from the text of the thread that froze (or maybe the whole conversation) and attach it to new conversation, or to cut and paste the text into the new conversation?… --- ## [Not seeing the atom icon](https://discuss.dramatica.com/t/not-seeing-the-atom-icon/4081)
**Author:** [@GetSchwifty](https://discuss.dramatica.com/u/GetSchwifty)\ **Replies:** 3\ **Last updated:** [August 20, 2025, 11:12pm UTC](https://discuss.dramatica.com/t/not-seeing-the-atom-icon/4081 "2025-08-20T23:12:06Z")
set storyform to nytimesick2 Goal restated: Set the active Storyform for this conversation to “NYTimesick2” (assuming your “nytinesick2” was a typo). Plan Confirm intended name (“NYTimesick2”). Set the active Sto… [Next page](https://discuss.dramatica.com/c/support/5.md?page=1)