IC Symptom and Response: Process & Result
How does the IC in Home Alone (the mom, the old man) see Process as the symptom, and response with Result?
Well, driven by his intolerable (non-accurate) family situation, Old Man Marley sees the problem as the continuing argument between him and his son which makes him “not welcome” in his granddaughter’s life. He responds by getting the only results he can: seeing her at her choir practice, and sending her a check for Christmas presents.
Kate (Kevin’s mom) is driven by her intolerable situation (being away from her son) and her rather poor, non-accurate parenting. She sees the process of trying to get a new plane ticket, trying to get home, etc. as a problem, and responds by pointing out the repercussions (Result) to her and her little boy. And doing whatever she can to get results: “can’t you ask someone else to bump their seat” and “I’m not leaving here unless it’s on an airplane”.
Here is again her Symptom of Process (getting upset at the whole awful process):
I'm terribly sorry, ma'am, but we're doing absolutely everything we can. (Signals the next person in line to come to the counter)
Go ahead. Wait, I'm sorry. Excuse me. You've got places to go, people to see. You've got a ticket there. That's good. Excuse me. Look, I have been awake for almost 60 hours.I'm tired and I'm dirty. I have been from Chicago to Paris, to Dallas, to... Where the hell am I?
And her Response of Result (doing whatever it takes to get results):
And I don't care if I have to get on your runway and hitchhike. If it costs me everything I own, if I have to sell my soul to the Devil himself, I am going to get home to my son.
Finally, we begin to see her embrace her Solution of Accurate (riding in a van with polka bums is good enough):
If you don't mind going with polka bums?
No, I'd love to.