I have been consistently running into errors over the past two or three days, sometimes the “Narrova hit an internal issue while preparing your response. Please try again.” version, and sometimes just “server error.” It’s killing my momentum. Creating a new chat seems to temporarily stave this off, but soon enough it comes back. I don’t think I’m letting the conversations get too long, and I don’t know how else to get it to work. Is it a browser cache issue or something? I had some luck using an incognito window, but I think that hit errors eventually too.
Hello there and thanks for the feedback. We certainly don’t want your flow being interrupted.
There are a million different explanations why this could be happening, and is much easier to diagnose if I know exactly who you are. The in-app support will get things addressed much more quickly, but if I can assume you’re using the same email here that you’re using on the platform then I will take a look.
Thanks for reporting this, and I’m sorry these errors kept breaking your momentum. I traced the repeated failures to how Narrova handled certain Story Expert requests. When an activity wasn’t available or a Story attachment couldn’t be found, it was stopping the entire response instead of explaining what needed correcting.
That fix is now live, along with improved handling of responses that finish without an answer. The errors we traced were server-side, so clearing your browser cache or starting fresh conversations wasn’t the solution.
Please try your conversation again and let me know if either error returns. If it does, send me the conversation link so I can check that specific occurrence.
It was working without incident for a while but now I’m getting the error again. Conversation ID is 01a11ec7-fc6a-72cd-84f8-afb5e083293d (took that from the URL, assume that’s what you meant?)