Still unable to access my Dramatica.com subscription

Support
1

Dear Jim/Dramatica.com techies:

Since the end of 2025 I have been trying to access all the stories and AI interactions I have had on Subtxt for several years (always paying $29 per month, which was once the price for the standard service), and I am still unable to.

Jim, I know you Discorded me that you had switched me over to Dramatica.com so I could sign in, and that indeed has happened.

Yet the Dramatica.com site STILL does NOT recognize me as having a PAID subscription (though the $29/month keeps being withdrawn from my account)!

So I still cannot access any of my past stories, or start any new ones. What will it take for you to make Dramatica.com acknowledge those monthly payments?

(And since I currently don’t have time to make use of all the options provided by the $50/month subscription, I was hoping you could lower my monthly rate to $20—at least until I retire in August and have more time and money to expend on Dramatica.com activities.)

2

Update: The Dramatica.com site DOES have me with a subscription—but it’s still at the “in-between rate” of $29 per month, which is more than I should have to pay for the $20-per-month service that I currently have time and money to afford.

Should I simply “Cancel” the existing subscription, then restart it on the same credit card at the $20-per-month rate? I can certainly do that, if it makes things easier for you, Jim. Hoping to get back into story work at least a little, to keep me going till I retire and have more time for creative writing..

3

Hi @keypayton,

There are actually two separate issues here.

First, access to Subtxt.app should still be available to you, so not being able to access your stories there doesn’t make sense. That part is best handled directly via email or a help ticket, since this forum isn’t really set up for technical support troubleshooting.

Second, I can see that you do have an account on Dramatica.com, but there isn’t a migrated subscription attached to it. Since you’re currently paying a legacy rate, here’s what I recommend:

a) Download all of your storytelling projects from Subtxt first (just to ensure you have everything locally).
b) Cancel your existing subscription to Subtxt.app.
c) Purchase a new subscription directly through dramatica.com at the $20/month tier that fits your current needs.

That will cleanly align your billing with the correct plan and prevent further confusion between systems.

Once you’ve done that, if you run into any issues accessing your material, email support and we’ll take care of it right away.

4

Thank you for you rapid response, Jim, and what you’ve outlined below makes sense to me.

Despite my “non-techiness,” I will try to follow your instructions carefully, and hope to be fully registered on Dramatica.com soon, updating and improving all the Subtxt stories I had begun some time ago.

Thanks for all your awesome (tasteful, sophisticated, gentlemanly, meticulous, profound) work to ever improve your products (and the Dramatica interface) as well as the whole world of meaningful Story!

Key

Someone replied to a topic you are Watching.

| jhull Admin
February 11 |

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Hi @keypayton,

There are actually two separate issues here.

First, access to Subtxt.app should still be available to you, so not being able to access your stories there doesn’t make sense. That part is best handled directly via email or a help ticket, since this forum isn’t really set up for technical support troubleshooting.

Second, I can see that you do have an account on Dramatica.com, but there isn’t a migrated subscription attached to it. Since you’re currently paying a legacy rate, here’s what I recommend:

a) Download all of your storytelling projects from Subtxt first (just to ensure you have everything locally).
b) Cancel your existing subscription to Subtxt.app.
c) Purchase a new subscription directly through dramatica.com at the $20/month tier that fits your current needs.

That will cleanly align your billing with the correct plan and prevent further confusion between systems.

Once you’ve done that, if you run into any issues accessing your material, email support and we’ll take care of it right away.

5

Also–because a bunch of people have been emailing me–subtxt.app will still be accessible, it’s not like its going to completely disappear. But I do have to shut off Muse and also any new accounts there - but you’ll still be able to download your work for awhile past the Feb. 17th cutoff date.