One of our writers recently flagged an unusually high amount of usage during a Narrova session. After investigating, we found an issue within Narrova itself—not with the Advisors—and corrected it.
We also restored the usage consumed during the affected period. Paid and referral resets remain banked and untouched.
More importantly, that feedback prompted us to build a platform-wide make-good system. If we identify a platform issue affecting usage, we can now define the incident window and restore that usage across every affected account—without waiting for individual support requests.
No action is required. We simply wanted to share this because we believe how a platform responds when something goes wrong matters just as much as what it does when everything works correctly.
Thank you to the writer who brought it to our attention. That kind of thoughtful feedback helps us build a better Dramatica Narrative Platform for everyone.